Frequently Asked Questions


Q. What does Video Magic do?

A: Video Magic convert older video tapes formats, of various types, to modern formats such as DVD or Blu Ray Disc.
Q. How do you transfer the tapes?

A. Your videos are played on professional video players. The quality is excellent, the definition of the original recording is preserved.
Q. How long does a typical transfer take?

A: That depends upon the size of the job. A normal transfer will be completed within 10 working days. If you need it sooner, i.e. for a present, then we will do our best to accommodate your needs.
Q. Can the DVD's you make be played in a DVD player in other countries?

A: Yes, if specially requested. Many countries have different standards to us, however we can convert if we know the target country.
Q. Can you convert tapes from other countries that use different standards?

A: Yes, we can. Just advise us when you place the order.
Q. Can we have DVD menus and titles for each tape?

A: Yes, these come as standard.
Q. Can you edit the footage

A: Yes we can. We can supply your film on DVD with a time-code imprinted on it and you can indicate which bits you want and in what order. We have an edit decision list available for download here. There is an additional charge for this service please phone for details.
Q. Do you put each tape on its own DVD or combine them onto as few discs as possible?

A: We do whatever you require. As standard we will combine them onto the minimum amount of DVD's as this is the most convenient way for you.
Q. Will I be charged for a tape that is blank?

A: No.
Q. Do you offer gift vouchers?

A: Yes we do offer gift vouchers. For more details please contact us on (01473) 327574, or go to the 'Contact Us' section of this website.
Q. What is the difference between conversions to Blu-Ray and DVD?

A: For tapes shot in standard definition there is no difference in quality, you can get more films on one disc. For high definition footage converting to Blu-Ray Disc offers the better quality but will require a Blu-Ray player.
Q. Will my original tapes be returned?

A: Yes they will. Postage if required is included free of charge.
Q. Can you recommend a good video editing program to edit the computer files?

A: Yes we can. On the Mac I would suggest using I-Movie, it is easy to use and fully functional. For the PC try premiere CS2, it is excellent and you can get it here for free. You will need to create an adobe account to download it.
Q. Is there any tapes that we can not send in?

A: We will not copy copyright tapes ie not tapes that are available for purchase. We will not copy or return any material which is obscene or extreme pornography as detailed in Part 5 of the Criminal Justice and Immigration Act 2008.